FAQ

About Us

Q: Are you an official UEFA store?
A: No. Euro Fan Kits Direct (www.prosoccershirt.com) is an independent retailer specializing in UEFA European Championship themed fan gear. We offer high-quality fan-style jerseys and equipment inspired by the tournament and participating national team designs, but we are not an officially licensed UEFA store.

Q: How can I contact you?
A: Please email us at [email protected]. We will respond to your inquiry within 24 hours.

About Products

Q: Are your jerseys authentic official products?
A: We sell "UEFA European Championship Theme Replica Jerseys". These products are designed with inspiration from the tournament, offering similar appearance to official kits while clearly stating they are non-official fan edition alternatives for supporters.

Q: What is the quality of the jerseys? What fabric is used?
A: Our jerseys are made from professional-grade breathable fabric, focusing on wearing comfort and durability. Badges and details feature embroidery or high-quality heat transfer applications. See individual product pages for specific fabric information.

Q: What size should I order?
A: We offer standard European sizing. We recommend consulting our detailed size guide on the website, which provides precise body measurements in centimeters. For a looser fit, choose one size larger than your usual size.

Q: Which national team jerseys do you offer?

A: We offer style jerseys for all 24 Euro participating national teams, including classic and contemporary designs for popular teams like Germany, France, Spain, Italy, England, Portugal, Netherlands, and more.

Q: Can I customize with player names and numbers?
A: Yes, we offer custom printing services (additional cost) for most Euro theme jerseys. Select this option on the product page and enter your information during checkout.

Orders & Shipping

Q: What are your shipping areas and delivery times?
A: We offer worldwide shipping. Orders are typically processed and shipped within 1-3 business days:

• European destinations: 5-10 business days

• North America: 7-15 business days

• Other regions: 10-25 business days
  See our Shipping Policy page for detailed rates and timelines.

Q: How can I track my order?
A: After shipment, you'll receive a confirmation email with a tracking number. Use this to check delivery status on our website or the carrier's platform.

Q: Can I cancel or modify my order?
A: Once an order enters processing (usually within 24 hours after payment), cancellation or modification may not be possible. For urgent assistance, contact us immediately via email.

Payment & Security

Q: What payment methods do you accept?
A: We accept international credit cards including Visa, MasterCard, American Express, as well as PayPal. All transactions are protected by SSL encryption.

Q: Is my personal information safe?
A: We strictly comply with data protection regulations and never share your personal information with third parties. All data transmission is encrypted.

Customer Service

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags (excluding customized items). European customers benefit from 14-day statutory withdrawal rights.

Q: What if I receive a defective item?
A: Contact us within 7 days of delivery with photographic evidence. After verification, we'll arrange a free exchange or refund.

Q: How do you handle lost or damaged packages?
A: For shipping issues, contact us within 48 hours of receiving the package. We'll assist with carrier claims and provide solutions.